THE LIVINGBRIDGE

Professional Development for Psychotherapists

Policies — Fees, Refunds and Cancellations

Fees

Fees for individual supervision sessions are due before or at the end of the session unless otherwise agreed.

Fees for workshops or group supervision are due before the workshop / group start or at the beginning of the workshop / group unless otherwise agreed.

Fees can be paid via PayPal, cheque, or EMT before a session / group / workshop, or via Visa, Mastercard, or AmEx at the beginning of a session / group / workshop. Cash payment is possible for individual sessions. For workshops / groups cash payment generally is not accepted unless otherwise agreed.

There is a fee for returned payments, e.g. NSF cheques. That fee currently is $5.00. It becomes due immediately and is to be included with the replacement payment.

Refunds and Cancellations

Courses, Groups and Workshops

I reserve the right to cancel courses, groups, or workshops before the announced start date. Should such a cancellation be necessary, all paid fees will be refunded in full by cheque within one week after cancellation notice.

Should a participant wish to cancel his / her participation in the course, group, or workshop, and makes that known in writing (email to sabine@sabinecox,com suffices) at least one week (7 days) prior to the announced start date of the course, group, or workshop, all paid fees will be refunded in full by cheque within one week after receipt of the cancellation notice.

Should the cancellation notice arrive less than one week (7 days) before the announced start date, all paid fees minus a 20% administrative fee will be refunded by cheque within one week after receipt of the cancellation notice.

Should the participant decide to discontinue participation in the course, group, or workshop after the first session, a partial refund will be issued: full fee minus the portion of course time taken. A cheque will be mailed within one week after the cancellation notice is received.

For any cancellations on or after the 2nd session of the course, group, or workshop no refunds are given.

In special circumstances (such as severe illness and such like) personal arrangements may be possible.

Individual Supervision

In case of cancellation of a supervision session through me any fees previously paid for that session will be refunded in full or put towards the next booked session, as preferred by the client.

In case of cancellation of a session through the client at least 24 hours before the scheduled session date any fees previously paid for that session will be refunded in full or put towards the next booked session, as preferred by the client.

In case of cancellation of a session through the client within less than 24 hours before the scheduled session date, I will attempt to fill the time slot from my cancellation list. If this is successful, I will not charge for the cancelled session. Should I not be able to fill the time slot, I will charge the full fee for the cancelled session and consider it due within one week of the originally scheduled session.

Cancellations for sessions can be made by phone (416.889.5291) or email (sabine@sabinecox.com). Cancellations for courses, groups, or workshops need to be made by email (sabine@sabinecox.com).

If fees have been paid and a refund is requested / due, please email the cancellation with your mailing address so the cheque can be send to you promptly.

If you have any questions regarding these policies, please contact me at the number / email address above.

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